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Beauty Lounge HB

Service Type: Hair Stylist

London,London

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    13 Reviews on “Beauty Lounge HB”

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    • Anonymous
      7 months ago

      Service: Customised Wig/ With Frontal

      Cost: 230

      Would you recommend: Yes

      Beauty HB do some of the best ready made wigs in terms of hair quality and longevity! However, beware the owner is quite rude and the shipping is slow.

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    • Anonymous
      7 months ago

      Service: Lace closure unit (and wig fitting)

      Cost: £216

      Would you recommend: No

      I contacted this vendor initially via DM to request a quote bearing in mind the 7 working day period between purchasing and the fitting appointment. After chasing I eventually received a price confirmation, paid for the unit and then arranged an appointment time. The day before my appointment I received an email notifying me that my evening time had changed to the afternoon. I contacted Beautyloungehb to check if this was a mistake, because I would need to take time off work if not. After chasing a confirmation, I finally received a response and made arrangements at work to take the afternoon off.

      The morning of the appointment, I received a message asking whether I could come the following day since the delivery of my hair had been, “rescheduled”. Having requested time off work at short notice, I was upset that I was so casually asked (without apology) to come in the following day as if I had nothing to do. We eventually agreed that the hair would be posted to me the following day. I chased and 3 working days later I was again told that the hair would be posted. I waited for the unit for some time and at that point I had already lodged a complaint with Paypal. It wasn’t until my case was escalated that I finally received the unit (the postage stamp had the previous day’s date on it having been told it had been posted about two weeks prior), packed in plastic with a Mandarin label on it. I paid over £200 for a wig that I strongly suspect was purchased straight from Ali Express. The lace closure itself was stiff and the hair felt less authentic than wigs I had purchased from other wig-makers. I really wanted to give them a chance. The stylist’s response time was abysmal and unfortunately, it took a complaint (and Paypal escalation) for them to respond in a timely way.

      Overall, it was a very disappointing experience.

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      1. Anonymous3 months ago

        Would you recommend: no

        No one should ever give this hairstylist any business. This rubbish hair stylist has the worst customer service skills ever. Her communication is poor, she has a very bad attitude and looks terrible. Maybe one day she will read these reviews and realise that she needs to sort out herself and change.

    • Anonymous
      9 months ago

      Service: Customised Wig/ With Lace Closure

      Cost: £80

      Would you recommend: No

      Work on your time management so that you don’t rush the process of wigmaking and be more warm in your approach

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    • Anonymous
      9 months ago

      Service: Customised Wig/ With Frontal

      Cost: N/A

      Would you recommend: n/a

      The pictures of my wig on her insta look better than any I ever took and probably better than it ever looked irl, I’ve wondered if she Facetuned the frontal or if it just looked good for 10 minutes and I’m not sure. The wig is pretty but high maintenance because the hair on the frontal is poor quality and the frontal was poorly cut. I’d probably get a straight wig from her but I’d definitely recommend staying away from her curly hair until she gets a new hair vendor or improvements are made

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    • Anonymous
      9 months ago

      Service: Hair Extension Purchase

      Cost: £165

      Would you recommend: n/a

      I bought hair in 2017 and had it first as a sew in & then posted the hair back to the same hairstylist to make it into a wig. I’ve had the wig for almost 2 years now and the bundles are still thick and hair is soft. She was also super lovely so I recommend!

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    • Anonymous
      9 months ago

      Service: Customised Wig/ With Lace Closure

      Cost: £75

      Would you recommend: n/a

      I chose to go to her for my first wig due to her instagram where her work looked amazing. Firstly she cancelled my appointment, and then was very rude and unprofessional when it came to rescheduling (obviously we are both busy people and it was difficult to find a time that would work for both of us). However, when we did managed to agree to a date, it was 3 weeks later than my original appointment. When I arrived, the knots on my closure weren’t bleached or plucked (therefore I do not understand why I had to send the hair prior to the appointment). She was quite antisocial, on the phone to her friends kind of in her own world. As for the hair it’s self, it was lumpy as as doubled the wefts at the top of my head. The closure was orange, she barely plucked it and she didn’t glue it down – it clearly needed to be glued because it would easily shift and slide. Really frustrating because her work on others looks really good but I won’t be going back to try again.

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    • Anonymous
      9 months ago

      Service: Wig Fitting

      Cost: £340

      Would you recommend: n/a

      i was recommended by my cousin that purchased a wig from her, i saw it in real life and i loved it so i went a booked an appointment for myself, the quality of the hair was absolutely amazing, the deepwave wig and affordable and my frontal was melted to the Gods! you will never know if a hairstylist is good or not till you try them, but shes gained a loyal customer, she’s lovley aswell but the timing was slightly off started 20 mins after appointment time other than that i left happy

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    • Anonymous
      9 months ago

      Service: Hair Extension Purchase

      Cost: £217

      Would you recommend: n/a

      I placed an order for bundles on 29th September – her website states bundles will be delivered in 5 – 7 working days. 2 weeks since I placing the order and I still hadn’t received it or communication regarding delivery despite messaging her numerous times. I practically had to troll her page leaving comments just to get any sort of response (her responses were pretty blasè). She then said I’d receive tracking details on Saturday and the hair should arrive to me by the following Tuesday. Saturday evening rolls around, and still no tracking details… by this point I was fed up of the situation and just wanted to be refunded. She refunded me pretty quickly but not before making it clear that she was ‘tired of me messaging her’ and thinking I ‘just woke up and changed my mind about wanting the hair’ lol. Her work is amazing and her bundles are excellent but after the poor customer service I received, I don’t think I’ll be purchasing from her or using her services again.

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    • Anonymous
      9 months ago

      Service: Customised Wig/ With Lace Closure

      Cost: £70

      Would you recommend: n/a

      No form of customer service skills what so ever..

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    • Anonymous
      9 months ago

      Service: Customised Wig/ With Frontal

      Cost: £320

      Would you recommend: No

      My wig looks better on her instagram than it ever did in real life. She fit me in last minute so I really appreciate that but the actual wig isn’t great at all and I will be having it remade as the bundles are very decent quality but the hair on the frontal is trash (the lace is nice and thin but the actual hair is so rubbish it’s not worth the effort to wear). Wig construction also isn’t the best compared to the other 7 wigs I own (not the worst but not top 5 at all)

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    • Anonymous
      9 months ago

      Service: Customised Wig/ With Lace Closure

      Cost: £80

      Would you recommend: No

      Extremely unprofessional, very unfriendly and hostile. Just a few of the issues I had with her service. – I paid £10 for her to cainrow my hair as an additional service as my hair is bra strap length….this service consisted of her doing 4 cainrows going back – she tinted the lace on my closure too the point it was ruined as it was too dark for my skin tone – Plucked the closure poorly – Construction of the wig was diabolical, the extent to which I didn’t know till I got home and removed the wig I was willing to let the mistake of the tint go and the plucking as I could fix this at home. This was until I saw the construction of the wig. She knowingly allowed me to leave the salon with a wig that looked a hot mess. The wefts were so badly sewn on it almost seemed intentional, there were massive gaps, (there was hair left over which She didn’t use) wefts that stopped mid way and unevenly seems closure. There’s been numerous complaints about her, which I wish I had seen prior to my appointment. I put off making this review as she is a black owned business but her consistent disregard for her clients time and money is disgusting. She clearly has no personal pride for the work she produces as continues to do this to other clients.The video speaks for itself, go to her at your own risk….

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    • Anonymous
      9 months ago

      Service: Customised Wig/ With Frontal

      Cost: £85

      Would you recommend: n/a

      My experience with beautylounge was a solid 11/10! she SLAYED the hell out of my hair. like the frontal literally looks like it’s coming from my scalp!! and she’s such a sweetheart.. I requested a certain look that I wanted her to follow and she did it so so well and even added her own little touch to make it look even better! She exceeded ALL my expectations i’m 100% going back and would 100% recommend that people book her. TT experience __

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      1. Rebecca5 months ago

        Service: Frontal

        Cost: £105

        Would you recommend: no

        Delivery time on her website for bundles/frontals states that it is 5-7 working days, three weeks later after placing my order and she cancels my order without warning. The customer service is bottom of the barrel, she did not bother to apologise for delaying my order nor did she ever apologise for her extremely delayed replies. First she lied that she was the one shipping my frontal out and then she later revealed that she in fact did not have any frontals readily available in the UK and that it was going to be shipped to me from her ‘factory in China’, which it never was. It is impossible to get in contact with her without having to chase her down and message multiple times and I made a huge mistake in ordering my birthday hair from her as I never even received it.

    • Anonymous
      9 months ago

      Service: Customised Wig/ With Frontal

      Cost: £264

      Would you recommend: No

      I ordered a frontal water wave wig. My ordered was then delayed on top of that I received the wrong colour lace. I politely contacted her about this which she took a week to reply. She told me send back the wig. 2 weeks later she had told me the wig had arrived however a few days later she changed her mind and said she hadn’t received the wig and that it was lost in the post. She was very very rude about the whole situation and didn’t even apologise. Scammed me for £260!!

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Services


Braids

Bundles

Closure Wig

Cornrows

Frontal Wig

Hair Bundles

Sleek Ponytail


Contact Details

London, London

N/A

BeautyloungeHB

Opening Times

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Additional Information

Price Range: £50 - £500

Do you require a deposit: No

Are you a mobile Service? No

Is there on site parking? No