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Tays Luxe Wigs

Service Type: Hair Salon

London,Greater London, E16 1BA

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    9 Reviews on “Tays Luxe Wigs”

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    • Anonymous
      3 weeks ago

      Would you recommend: No

      After sending me my wig in error (I had selected to have it kept with her for a future installment) I asked her whether I would now have to pay to send her back the hair before I book an appointment. Suddenly her communication skills which had
      been great before I purchased the unit seemed to completely disappear. I’ve contacted her on multiple platforms for almost 2 months and have yet to actually receive an answer to a very simple question. Terrible reading comprehension and customer service.

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    • Anonymous
      3 weeks ago

      Service: Wig Install

      Cost: N/A

      Would you recommend: No

      I booked an appointment for a wig install. I then messaged her asking about where and when I needed to drop off my hair. She did not reply to these messages. Then the day before my appointment she finally messaged me in an unfriendly tone telling me she needed the hair and finally providing the full address. So I let her know I’d bring it over immediately and went all the way there but she was not home (she only thought to let me know she was out when I was on my way back home). It was not until the next day, a couple hours before my appointment, that she finally confirmed with me that my appointment was cancelled. At no point at all did she ever offer any apology and her tone was always unfriendly. Truly terrible service!

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    • Georgiatombs
      3 weeks ago

      Service: Wig Install

      Cost: £

      Would you recommend: n/a

      I booked an appointment for a wig install. I then messaged her asking about where and when I needed to drop off my hair. She did not reply to these messages. Then the day before my appointment she finally messaged me in an unfriendly tone telling me she needed the hair and finally providing the full address. So I let her know I’d bring it over immediately and went all the way there but she was not home (she only thought to let me know she was out when I was on my way back home). It was not until the next day, a couple hours before my appointment, that she finally confirmed with me that my appointment was cancelled. At no point at all did she ever offer any apology and her tone was always unfriendly. Truly terrible service!

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    • Anonymous
      3 weeks ago

      Service: Wig install

      Would you recommend: No

      I booked an appointment to have wig install. Then I messaged her multiple times asking about where and when I needed to drop off my wig. She did not respond to these messages. The day before my appointment she messaged me in an unfriendly tone telling me she needed the hair and finally providing address. So I let her know I would drop off hair immediately and went all the way to her address but she was not home (had not bothered to let me know this). It was not until the next day, a couple hours before my appointment, that she finally confirmed that my appointment was cancelled. At no point at all did she provide any type of apology and her tone was always unfriendly. Truly terrible service.

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    • Anonymous
      10 months ago

      Service: Customised Wig/ With Frontal

      Cost: 100

      Would you recommend: No

      The wig aesthetically was to a decent standard, however my edges were in a state after removing the wig & she didn’t put the wig band in correctly! Besides that the customer service 0/10, time keeping 0/10, friendliness 0/10, accountability of poor service 1/10.I Highly wouldn’t recommend her she is very rude !!

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    • Anonymous
      11 months ago

      Service: customised wig

      Cost: 170

      Would you recommend: no

      Taysluxewigs is a fraud and unprofessional. Before placing my order, she was very polite and friendly.
      Once I placed the order, she stopped communicating with me. I have never receive the hair, neither have I received my money back. She’s taken my money and refusing to respond to any of my message. Definitely wouldn’t recommend her to anyone.

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      1. Anonymous11 months ago

        Awful experience and want my money back. I probably do not have enough characters to explain the whole situation but I ordered a wig during lockdown ( April) and it got to June and I still hadn’t received any update so I messaged her. She then proceeded to tell me that she will send out a replace wig?? I said okay that’s fine..she then kept on taking extremely long to reply again and now the month was July. She then asks me if I can pick up the wig even though it should have been posted. I agree to this and ended up having to travelling all the way to pick up this “wig” that I have waited more than 3 months for.

        I get the wig and it is in a plastic black bag!?! And the wig is in some AliExpress looking transparent bag thing..I got home looked and the wig and was shocked that she could try and a give me this wig after my long wait. I bought a wig from her for the sheer purpose that it will be bleached and customised etc. IT WASN’T AT ALL.

        I told her I was wasn’t happy and then she told me she would install it free for me?…at this point I was like erm ok sure and then SHE DIDNT REPLY?! finally I’d really had enough I told her I didn’t want this wig that she should pick it up or tell me where to send it to her and give me a refund.

        She then finally reply after about 4 messages ranged from Tuesday(the day I picked it up)-Thursday and completely ignored me saying I don’t want it and that she should vibe me my money back. She had the cheek to say “sorry for my late reply I’ve had a bad couple of days” what has that got to do with me and my wig?!

        I literally replied again saying I just want a refund and I haven’t heard anything back since.

        Anyways I have tried to explain the situation as best and possible and I hope no one else goes to her as her customer service is awful and clearly doesn’t care about her customer.

    • Lou
      12 months ago

      Service: customised wig

      Cost: £170

      Would you recommend: No

      Taysluxewigs is a fraud and unprofessional. Before placing my order, she was very polite and friendly.
      Once I placed the order, she stopped communicating with me. I have never receive the hair, neither have I received my money back. She’s taken my money and refusing to respond to any of my message. Definitely wouldn’t recommend her to anyone.

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    • Anonymous
      1 year ago

      Service: Customised Wig/ With Lace Closure

      Cost: £85

      Would you recommend: no

      Was 2 hours late for appointment. Very rude and disrespectful. Did not apologise for the delay. Had to wait in the cold for 2 hours before she arrived. Was unfriendly and did not utter a word to me. Do not book with her.

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    • Anonymous
      1 year ago

      Service: Customised Wig/ With Frontal

      Cost: £150

      Would you recommend: No

      Taysluxewigs is an unprofessional service. She’s taken my money and refusing to respond to any of my message. She has no respect for her clients and will take your money. Do not go to her!!

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Services


Closure Wig

Frontal Wig

Wig Maintenance

Wig Revamping


Contact Details

London, Greater London, E16 1BA

07885591349

taysluxewigs

Opening Times

Mon-Sat, 10am-8pm and Sun, 12:00pm-5pm

Additional Information

Price Range: £50-£880

Do you require a deposit: Yes

Are you a mobile Service? No

Is there on site parking? Yes